Call Off: Reliever's open jobs acceptance via SMS

This article is a guide on how to process and accept open jobs due to employee's call off request(s) via SMS.

Important Notes:

a. The session is only active within one (1) hour, if left unresponded, the session will automatically expire and the reliever needs to repeat the process from the start.

b. Reliever’s active mobile number to use should be the registered number in Servi-Trak.

c. Reliever’s branch assignment details should be updated in the Servi-Trak system.

If in case above details are not updated, contact the immediate supervisor or the admin and request to update before proceeding with the open jobs acceptance process.

Receipt and response to open jobs due to call offs

1. Relievers or Floaters assigned to a branch with a call off request for the day will receive a notification message that there is an open job for the day as illustrated below.

2. Reply the code  “OL” to proceed with the process.

Note: If there was a mistake on the code texted, Servi-Tek SMS Line will respond with a clarification message as shown below. Reply with the code “OL” to proceed.

3. After replying “OL”, Servi-Tek SMS Line will respond with a list of projects with schedules needing a reliever. Select from the choices by replying the number(s) ONLY as illustrated below or reply “0” (zero)  if not available to relieve on any open jobs.

Servi-Tek SMS Line will respond with a confirmation message on the accepted project schedule as shown below.

If replied with the number “0”, the session will end and Servi-Tek SMS Line will respond with a message as illustrated below.

After a reliever accepts a job, any reliever who chooses the same project at the time of selection will then receive a response that the job is already taken by another reliever  as shown below.

Reliever can then choose another  available project and schedule, if all open job schedules are already taken, the reliever may respond with the number “0” or  just wait for another notification if there are open jobs.

4. The transaction details will then be saved on the Servi-Trak for recording and monitoring purposes.

The employee who accepted the job will then be saved as the reliever for that project(s) with a call off for the day as shown below.

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